Papadmalji is committed to protecting your personal information and complying with the Data Protection Laws in India. This policy describes how we collect, use, store and disclose your personal information. We are the sole owners of all the collected information and the information is used for providing and improving the site. By using our site, you agree to the terms and conditions and the collection and use of information.

This policy applies to any personal information provided by you through Papadmalji website (www.papadmalji.com) or through your interactions with us through delivery partners.

Why do we collect personal information about you?

Papadmalji collects personal information about you to inform you about, and provide you with, Papadmalji products or services, to deal with any enquiries you may have about them and to improve and develop these and the site for the future.

What Personal Information do we collect?

Identity data – Forename and surname, Company name (if relevant), gender, marital and family status (if you make this known to us in our dealings), birthday

Contact data – E-mail address, Telephone number, Address, Delivery name and address

Transaction data – Details of the Papadmalji products or service you have purchased from us and information about whether or not payment has been made

Profile data such as log-in information, purchases made, your interests and preferences and any feedback and survey responses.

Data pertaining to usage of the website whether through mobile or through us with location data. 

With regard to each of your and your authorised users visits to our site we may automatically collect the following information:

– technical information, including the Internet protocol (IP) address used to connect the computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

– information about the visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We also collect Aggregated Data includes statistical or demographic data, for example we may aggregate your usage data to calculate the percentage of users using a specific Website feature. Aggregate data is not considered personal data, however if we combine aggregate date with personal data we then treat it as personal data.

Where we store your information

All personal information we have about you in store or through the site is stored on secure servers operated by Papadmalji or its third party IT service providers. Where you have a personal shopping service with members of our staff they may keep your contact details to hand in their records. We have put or ensure that there are in place appropriate security measures and policies to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Where information has been passed to our third party service providers it will be stored on their secure servers. These third party service providers have access to your personal information needed to perform their functions, but may not use it for other purposes. Papadmalji ensures that these third party service providers will only process your personal data in accordance with its policy and applicable laws in India. 

Cookies for measuring use of site

These analytical cookies are used to distinguish users, collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, the pages visitors have visited on the site and where visitors have come to the site from. This allows us to make improvements to the site by understanding how people use it. They do not track your browsing activity on other websites. No personally identifiable data is collected. These cookies do remain on your browser after the end of a session for varying periods of between 24 hours and 2 years.

The cookies that we use are Google Analytics cookies.

Session Cookies

There is a cookie that is set which is required for some parts of the site to work properly and allows the service to temporarily remember the selections that you have made e.g. choice of language. It is used to establish a user session. It expires at the end of the session when you close your browser.

On this site the session cookies used are:

To prevent multiple popups from being shown to you as visitor

To track a specific user’s session including any account log-ins

To speed up delivery of the website

Cookies to enable your experience

There are cookies used to manage the shopping experience and keep track of store-specific actions you take such as items in your basket. These expire after 2 days.

There is also a cookie used to customize your view of your account interface and the main site interface. This expires after 1 year.

Third party cookies

We use surveys and feedback polls from Hotjar which store third party cookies over which we have no control. These cookies are used to ensure that you are not invited to the same survey or feedback poll twice and to remember selection history regarding these.